Think Customers

DECEMBER 14, 2020

This is true as true in sales as is it in sports – probably more so. Timothy Blank, a vice president at TTEC, recently spoke with Customer Strategist Journal Editor-in-Chief Elizabeth Glagowski about the crucial role practice plays in a sales team’s success. True-blue fans can also be a slam dunk when it comes to sales.

Omni-Channel 52

Omni-Channel Sales Rewards Programs Effort Score 52

SurveySensum

JULY 11, 2023

They want to make customers feel special, create lasting memories, and build a community of happy customers. And you know – great customer experience can make your brand successful. Companies that succeed at customer experience increase their sales at a rate that is 4-8 percent higher than the market average.

Brands 83

Brands Customer Experience Effort Score Rewards Programs 83

Totango

SEPTEMBER 20, 2022

Here we’ll walk you through the essentials you need to know to harness customer enablement to increase B2B and SaaS sales. First, we’ll define what customer enablement is. Then we’ll look at the benefits of customer enablement and how it mutually supports sales enablement strategies. What Is Sales Enablement?

B2B 83

B2B Net Promoter Score Self Service Social Media 83

Method:CRM

JULY 15, 2020

This means you can count on them to come back, make future purchases, and maybe even refer some new customers to you. Long story short — repeat customers are every small business owner’s dream. While many customer retention strategies can help you drive repeat business, one among them stands out — using a CRM solution. .

CRM 95

CRM How To Effort Score Rewards Programs 95

ProProfs Chat

SEPTEMBER 9, 2020

That’s why in this blog post we’ll cover what’s a customer loyalty program and why it is creating a buzz, types of loyalty programs, benefits of adding one to your business, and how to create a well-designed loyalty program for your customers. What is a Customer Loyalty Program? Tweet this.

Loyalty Programs 96

Loyalty Programs Loyalty Net Promoter Score Gamification 96

Totango

MAY 6, 2021

What is customer retention ? We’ll discuss what customer retention means as a concept, as a strategy and as a metric. And we’ll offer an eight-step path to increasing customer retention by following best practices and leveraging the power of automation. What Is Customer Retention?

Strategy 74

Strategy Customer Journeys How To Customer Retention 74

Currency Alliance

APRIL 15, 2024

Plus, many types of points are widely appreciated by customers, and are useful to the brand for scoring different customer actions while influencing behavior. Remember, your loyalty goal is not to issue the maximum number of points, but for the maximum number of customers to see joining your program as worthwhile.

Loyalty Programs 52

Loyalty Programs Loyalty Airlines Banking 52