Lumoa

AUGUST 8, 2023

This shows the tangible, bottom-line benefits of listening to your customers. Additionally, a well-executed VoC initiative also helps in enhancing customer retention, resulting in higher customer loyalty scores, reduced customer turnover, and increased customer lifetime value through repeat purchases.

Analysis 208

Analysis Survey Feedback How To 208

delighted

MAY 4, 2021

When you talk about measuring customer experience and satisfaction, three metrics inevitably come up as THE ones to use: Customer Satisfaction Score (CSAT) vs Net Promoter Score (NPS) vs Customer Effort Score (CES). Net Promoter Score (NPS) surveys: A relational measurement.

NPS 76

NPS Customer Satisfaction Metrics Effort Score 76

customer sure

SEPTEMBER 30, 2020

The benefits of real-time feedback are dramatic - the company’s quality of service improves continually as problems are found and fixed quickly, and customers have a much more positive experience. Interestingly, the feedback shows that customers aren’t just concerned about their own safety and wellbeing.

Feedback 62

Feedback Net Promoter Score Effort Score Customer Confidence 62

SurveySensum

DECEMBER 4, 2023

Collecting customer feedback is one thing, but understanding how to use it can take time and effort. Customers start to feel like their opinions don’t matter, and when they don’t see any changes, they quietly leave. Create a guideline for it. Well, you are not alone! The result?

Feedback 52

Feedback Strategy Net Promoter Score Social Media 52

Amity

MAY 10, 2017

KPIs for customer success teams is a hot topic these days. In this post, we’ll provide some general guidelines on building your own KPIs for your team. To better illustrate what KPIs are and how to use them effectively, I’m going to compare your customer success team to a car.

Measurement 54

Measurement Net Promoter Score Effort Score Guidelines 54

Thematic

MAY 19, 2022

Product ops also maintain templates, guidelines and how-to resources. They leverage product and customer insights to identify potential improvements and inform decisions across all areas of the company, from product through to other departments like customer support. Can you see why your NPS score has changed?

Analysis 71

Analysis Net Promoter Score Feedback Self Service 71

Education Services Group

JULY 29, 2020

Do reference your company’s brand guidelines. They actually made them so that your prospects and customers receive a consistent experience from your brand. Does your communication tool have functionality to send industry standard surveys like Customer Satisfaction (CSAT), Net Promoter Score (NPS), or Customer Effort Score (CES)?

Customer Success 52

Customer Success Net Promoter Score Guidelines Effort Score 52