Top 5 Customer Service & CX Articles for Week of May 13, 2024
ShepHyken
MAY 13, 2024
There are several suggestions on how to be customer-obsessed, but I was especially happy to see one of his major points in all caps: EXPERIENCE IS THE NEW BRAND. In this article, we explain why businesses must understand, calculate, track, and decrease their churn rate to retain customers and grow revenue. What Is Churn Rate?
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