SurveySensum

SEPTEMBER 6, 2023

Now, imagine a scenario where these satisfied customers didn’t share their positive experiences. In such a situation, you might have opted for a different brand, potentially missing out on a fantastic product and exceptional customer service, right? This is where brand advocacy comes into play.

NPS 52

NPS Brands Social Media Net Promoter Score 52

SurveySensum

MAY 19, 2023

More than often, customers are attracted to banks that value them and offer good service. This is where Net Promoter Score (NPS) comes into play. This CX metric has the ability to gauge customer loyalty and predict business growth. In banking, it is crucial to gauge customer satisfaction and loyalty.

Banking 52

Banking NPS Industry Net Promoter Score 52

SurveySensum

JULY 6, 2023

Online , their website and social media reflect cohesive brand identity, showcasing unique products and promotions. They send personalized emails to address customers by name and provide exclusive discounts based on their preferences. Giving personalized customer experience is one of the best practices that you can incorporate.

Customer Satisfaction 52

Customer Satisfaction Retail Tips Marketing 52

SurveySensum

JULY 6, 2023

Online , their website and social media reflect cohesive brand identity, showcasing unique products and promotions. They send personalized emails to address customers by name and provide exclusive discounts based on their preferences. Giving personalized customer experience is one of the best practices that you can incorporate.

Customer Satisfaction 52

Customer Satisfaction Retail Tips Marketing 52

SurveySensum

JULY 13, 2023

Understand your customer’s expectations regarding personalized offers, rewards, loyalty programs, and customer service – these are important factors when it comes to customer retention. Touchpoints Post-purchase services, customer support, loyalty programs.

Retail 52

Retail Survey Tools Customer Experience 52

SurveySensum

JULY 13, 2023

Understand your customer’s expectations regarding personalized offers, rewards, loyalty programs, and customer service – these are important factors when it comes to customer retention. Touchpoints Post-purchase services, customer support, loyalty programs.

Retail 52

Retail Survey Tools Customer Experience 52

SurveySensum

JULY 21, 2023

Focus on Both – Detractors and Passives Passive customers may not express dissatisfaction like detractors , but they still hold significant value for your business. This is how you can capitalize on upselling and cross-selling opportunities with your promoters in the B2B realm. NPS primarily assesses customer loyalty.

Customer Retention 52

Customer Retention B2B Strategy Net Promoter Score 52