Maz Iqbal

JULY 28, 2014

While an automated phone system may improve an organisation’s operational efficiencies, it rarely improves the customer experience.

Customer Philosophy 92

Customer Philosophy CRM Customer Centricity Customer Retention 92

Maz Iqbal

DECEMBER 27, 2014

Incidentally, the lack of consideration of the end users experience based needs is the reason that most CRM systems fail to be adequately adopted and thus fail to generate the promised benefits. Summing Up The State of Customer Experience As At 2014.

Customer Experience 99

Customer Experience Customer Philosophy CRM Fashion 99

Maz Iqbal

DECEMBER 30, 2014

Or the customer journey mapping? What about your investments in CRM systems and other technologies (e.g. IVR) have they taken you to the heights of sales effectiveness and/or customer service delight? Let’s not forget the VoC feedback- has that unlocked the door to customer loyalty riches?

Leadership 59

Leadership Customer Philosophy Customer Journeys CRM 59

transcosmos Information Systems

MAY 18, 2015

When you have a workforce that lives and breathes “customer first” qualities, the culture will ultimately manifest in every interaction they will have with customers. Philosophy . The vision and mission, the core values, the goals that your company aims for, speaks so much of your customer focus.

Culture 48

Culture Company Customer Experience Customer Philosophy 48

Education Services Group

JUNE 21, 2018

Interview customers, analyze data from your systems, and gather analytics on web traffic, and more. Move from reactive to proactive: Changing your core customer philosophy from reactive to proactive is the biggest obstacle your company will face. Gather external research that’s relevant to your market.

Customer Journeys 53

Customer Journeys Customer Philosophy Exercises Customer Retention 53