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Build an Empowered Team with A well- defined Customer Service Philosophy

ProProfs Chat

With the above examples, it is clear that having a customer philosophy is essential in building a bond for life with your customers. . So, how do you create a good customer philosophy? . What is Customer Service Philosophy? A customer service philosophy is unique for every company.

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Customer Experience: Summing Up 2014

Maz Iqbal

One reason that so many can get away with claiming to be Customer Experience experts and/or gurus is that the term Customer Experience has been turned into an empty and usually misleading idea. On the other hand some marketing folks – especially digital marketing folks – are using and abusing this fashionable label.

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Customers-Employees-Leadership: Distinguishing Between ‘Caring About’ And ‘Caring For’- And Why It Matters

Maz Iqbal

Servicing customers in a smart manner – by using the right combination (digital, telephone) of customer service channels. Now, let’s turn our attention to caring for the customer. Let’s start with the basic question, who (specifically) cares for the customer?