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MARCH 26, 2020

With the above examples, it is clear that having a customer philosophy is essential in building a bond for life with your customers. . So, how do you create a good customer philosophy? . What is Customer Service Philosophy? A customer service philosophy is unique for every company.

Customer Service 52

Customer Service Self Service Customer Philosophy Guidelines 52

Maz Iqbal

JULY 28, 2014

Customer Experience is more than a new name for the Customer Services function. CRM Customer Engagement Customer Experience Customer Philosophy Customer Service Social customer acquisiton customer conversations customer experience customer relationships customer retention customer-centric human to human'

Customer Philosophy 92

Customer Philosophy CRM Customer Centricity Customer Retention 92

Maz Iqbal

DECEMBER 27, 2014

One reason that so many can get away with claiming to be Customer Experience experts and/or gurus is that the term Customer Experience has been turned into an empty and usually misleading idea. On the other hand some marketing folks – especially digital marketing folks – are using and abusing this fashionable label.

Customer Experience 99

Customer Experience Customer Philosophy CRM Fashion 99

Maz Iqbal

OCTOBER 14, 2014

Filed under: Brand , Case Studies , Culture , Customer Experience , Customer Philosophy , Customer Service , Employee Engagement , Leadership / Change / Transformation Tagged: brand promise , customer experience , customer loyalty , customer service , employee engagement , leadership , Nunwood 2014 CX Excellence , value propositions.

Case Study 91

Case Study Customer Philosophy Customer Experience Employee Engagement 91

Maz Iqbal

JULY 30, 2014

Filed under: CRM , Culture , Customer Experience , Customer Philosophy , Leadership / Change / Transformation , Uncategorized Tagged: CRM , customer experience , customer service , human to human , quality , strategy.

Customer Philosophy 91

Customer Philosophy CRM Leadership B2C 91

Maz Iqbal

DECEMBER 22, 2014

Servicing customers in a smart manner – by using the right combination (digital, telephone) of customer service channels. Now, let’s turn our attention to caring for the customer. Let’s start with the basic question, who (specifically) cares for the customer?

Leadership 103

Leadership Customer Philosophy Employee Engagement Loyalty 103

Maz Iqbal

DECEMBER 30, 2014

Or the customer journey mapping? IVR) have they taken you to the heights of sales effectiveness and/or customer service delight? Let’s not forget the VoC feedback- has that unlocked the door to customer loyalty riches? What about your investments in CRM systems and other technologies (e.g.

Leadership 59

Leadership Customer Philosophy Customer Journeys CRM 59