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Build an Empowered Team with A well- defined Customer Service Philosophy

ProProfs Chat

With the above examples, it is clear that having a customer philosophy is essential in building a bond for life with your customers. . So, how do you create a good customer philosophy? . What is Customer Service Philosophy? A customer service philosophy is unique for every company.

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Customer Experience: Summing Up 2014

Maz Iqbal

Here’s the answer that the folks that manage Paddington Station have put in place: Let’s stop and consider this. Has management got rid of the potential hazard to customer safety? Has management improved the customer experience? What has management done? Has the challenge been addressed?

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Customers-Employees-Leadership: Distinguishing Between ‘Caring About’ And ‘Caring For’- And Why It Matters

Maz Iqbal

Servicing customers in a smart manner – by using the right combination (digital, telephone) of customer service channels. Now, let’s turn our attention to caring for the customer. Let’s start with the basic question, who (specifically) cares for the customer?