How QSRs and Fast Casual Restaurants Generate More Revenue Through In-App Customer Experiences
Kustomer
AUGUST 12, 2022
In December 2021, Simplr hired a third-party mystery shop firm to anonymously evaluate the online and in-app customer experiences of 119 quick service and fast-casual restaurants. The mystery shoppers scored each brand on various measures covering the entire “phone-to-table” experience.
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