ShepHyken

MAY 12, 2019

Or, maybe a better question is: When should chat-bots replace humans for customer support? Seven Tips For Successful Customer Loyalty Programs In 2019 by Sallie Burnett. My Comment: My belief is that many customer loyalty programs are actually marketing programs. That’s not a bad thing.

Chatbots 93

Chatbots Loyalty Programs Customer Service Return on Investment 93

ShepHyken

APRIL 25, 2022

Top 10 Signs Your Loyalty Program Needs Rehab by Dan Jurek. CustomerThink) Customer loyalty best practices constantly evolve. So even if your program previously achieved great results, failing to update it frequently to keep customers engaged may mean you lose money, opportunities, or both.

Customer Service 65

Customer Service Loyalty Programs Loyalty Competitive Advantage 65

ShepHyken

MARCH 5, 2023

That said, this article was an interview for a magazine that focuses on healthcare, but don’t let that stop you from reading it. There are plenty of ideas, tips, strategies, and comments about customer service and experience for all types of businesses in any industry. That’s a rhetorical question. Who doesn’t?

Customer Service 13

Customer Service Retail Metrics Loyalty Programs 13

ProProfs Chat

JUNE 30, 2020

Create a positive customer-centric culture amidst the support team. Create better customer loyalty programs. Improve your existing customer success strategies. Identify loop-holes that may hamper customer experience. Increase customer satisfaction score. The Loyalty Effect. Uncommon Service.

Customer Service 85

Customer Service Handbook Customer Satisfaction Loyalty 85

CSM Magazine

AUGUST 31, 2016

Do you incent customers to come back? How do you reward your loyal customers? What actionable steps can be taken to build a loyal customer base? Implement a customer loyalty program if you do not already have one. Are you creating an experience that meets their emotional needs? People love to be rewarded.

Customer Experience 80

Customer Experience Customer Service How To Customers 80

ShepHyken

NOVEMBER 21, 2022

The shift to digital has fundamentally changed the conversation around brand loyalty from both sides of the equation. My Comment: Loyalty programs are typically about points and perks. However, today’s customers want more than that. Should You Break Up with Some of Your Customers? Spend more, you get more.

Customer Service 13

Customer Service Net Promoter Score Government NPS 13