ShepHyken

OCTOBER 11, 2021

4 Ways to Level Up Your Customer Service in 2021 by Reuben Yonatan. Fast Company) Providing exceptional customer service is a tried and tested way for brands to stand out and succeed. Here are the four best ways to make sure your customer service is top-notch in 2021. by Max Starkov. Same for CX.

Customer Service 72

Customer Service Hospitality Rewards Programs Self Service 72

SurveySparrow

JUNE 22, 2023

Zappos Sector: Retail Zappos, an online shoe and clothing retailer, has built its brand on a foundation of exceptional customer service. Zappos provides 24/7 customer support and a 365-day return policy, setting a high standard for customer service in the retail industry.

Customer Journeys 52

Customer Journeys Examples Customer Experience e-support 52

ShepHyken

APRIL 24, 2017

Each week I read a number of customer service articles from various online resources. Hidden Secrets of Exceptional Customer Service From Amazon, PriceFixer, Netflix and Tesla You Could use to Command Your Customers’ Loyalty by Vicky Law. Here are my top five picks from last week. Follow on Twitter: @Hyken.

Customer Service 69

Customer Service Customer Service Training Loyalty Exceptional Customer Service 69

SurveySensum

FEBRUARY 20, 2024

Iterate and Improve : Continuously monitor customer feedback, analyze data, and adapt your strategies to meet evolving customer needs and preferences. Test different approaches, gather insights, and iterate on your customer journey optimization efforts to drive continuous improvement.

Customer Satisfaction 52

Customer Satisfaction Self Service Strategy Customer Journeys 52

SurveySensum

FEBRUARY 20, 2024

Iterate and Improve : Continuously monitor customer feedback, analyze data, and adapt your strategies to meet evolving customer needs and preferences. Test different approaches, gather insights, and iterate on your customer journey optimization efforts to drive continuous improvement.

Customer Satisfaction 52

Customer Satisfaction Self Service Strategy Customer Journeys 52

Bold360

NOVEMBER 28, 2018

While it is, of course, far preferable to satisfy customers than to be thought of poorly by them, it’s not the complete commercial win that you might hope it to be. That’s why the goal of exceptional customer service is worth pursuing. If you, instead, focus on 100% on the needs of the company (i.e.

Customer Service 40

Customer Service Exceptional Customer Service Hotels Travel 40

ShepHyken

JANUARY 24, 2017

The more important dimension of the employees’ role may be to inspire confidence, to delight customers, or to create a promoter. There is a way to operationalize exceptional customer service so that it occurs reliably over time by design rather than by chance.

Exceptional Customer Service 48

Exceptional Customer Service Hotels Training Customer Service 48