ShepHyken

APRIL 27, 2022

Either one could be considered a customer experience failure, and the potential result is that the customer never comes back. . Many years ago, I had a client who almost didn’t hire me as a customer service keynote speaker. He had been reading my customer service articles for several years.

Conference 67

Conference Customer Service Training Customer Focused Video 67

ShepHyken

MAY 14, 2018

Each week I read a number of customer service and customer experience articles from various resources. The Guardian) Google Duplex contacts hair salon and restaurant in demo, adding ‘er’ and ‘mmm-hmm’ so listeners think it’s human. (The Complaining Customers Are Your Best Customers. Imagine that!).

Customer Service 76

Customer Service Employee Experience Video Conference 76

SmartKarrot

FEBRUARY 15, 2022

A look back at the past few years reveals the many significant changes in the world of customer service. The credit for these changes goes to the customer service experts who helped redefine the industry. This will help you stay up to date with the trends and best practices of customer service. Bill Quiseng.

Customer Service 10

Customer Service Social Media Customer Centricity Tips 10

ViiBE Blog

AUGUST 27, 2021

Customer experience (CX) is the overall experience of a customer while interacting with a company. In retail, the meaning of CX can include things like interaction with the product itself, customer service, and the ease of doing business. Today, CX is becoming even more critical as many customers are shopping online.

Net Promoter Score 52

Net Promoter Score First Call Resolution Effort Score Knowledge Base 52