ShepHyken

APRIL 27, 2022

Many years ago, I had a client who almost didn’t hire me as a customer service keynote speaker. He had been reading my customer service articles for several years. He watched my speaker demo video. Shep Hyken is a customer service expert, keynote speaker, and New York Times, bestselling business author.

Conference 68

Conference Customer Service Training Customer Focused Video 68

ShepHyken

MAY 14, 2018

The Guardian) Google Duplex contacts hair salon and restaurant in demo, adding ‘er’ and ‘mmm-hmm’ so listeners think it’s human. Shep Hyken is a customer service expert, professional speaker and New York Times bestselling business author. I have added my comment about each article and would like to hear what you think too.

Customer Service 76

Customer Service Employee Experience Video Conference 76

SmartKarrot

FEBRUARY 15, 2022

Through her ‘The Modern Customer’ Podcast, Morgan aims to provide detailed insights about customer-focused digital transformation. Bob Thompson has a wealth of expertise in customer-facing areas such as customer service and sales. Bob Thompson. Shep Hyken. Steve Curtin.

Customer Service 10

Customer Service Social Media Customer Centricity Tips 10

ViiBE Blog

AUGUST 27, 2021

These new tools make it simpler to follow customer journeys from before the sale to after-sales service. This holistic approach is key to improving the customer experience. Even at the most customer-focused company, customer interactions can sometimes go awry. Request a free demo. More to Explore.

Net Promoter Score 52

Net Promoter Score First Call Resolution Effort Score Knowledge Base 52