ShepHyken

DECEMBER 26, 2022

I’m honored the author included my story about the Ace Hardware manager that helped an older woman pick out her Christmas tree, delivered it to her home, and then decorated it with her. 13 Powerful Retention Strategies That Keep Customers Coming Back by Hirsh Goswamy. Happy Holidays! Follow on Twitter: @Hyken.

Loyalty Programs 64

Loyalty Programs Customer Service Self Service Retail 64

ShepHyken

SEPTEMBER 5, 2022

4 Ways Digital Evolution Has Changed Customers’ Ideas About Patience by Scott Clark. CMSWire) We know that customers expect answers to service inquiries within an hour, and they also expect their online experiences to be convenient and fast, with their questions answered and their goals accomplished.

Net Promoter Score 67

Net Promoter Score Customer Service Hospitality Hotels 67

ShepHyken

NOVEMBER 8, 2021

Chip Bell, author and a customer experience expert, has taken Van Gogh’s life story and found four valuable lessons that we can all use in our CX strategy. The four lessons come under the topics of innovation, managing detail, creating memorable experiences, and creating a unique sensory experience.

Customer Service 90

Customer Service Retail Interaction Hospitality 90

ShepHyken

SEPTEMBER 27, 2017

The guy just didn’t want to get them, when a customer needed them. I didn’t want to make a scene over this, but I thought I’d mention something to the manager. I’m sure that any executive of this brand would cringe at the response the manager gave me… “I really shouldn’t expect the same service or quality I’m accustomed to…” Really?!

Brands 86

Brands Customer Service Training Online Experience Groups 86

ShepHyken

JANUARY 30, 2017

Southwest’s Communications Chief Shares Her Top 3 Crisis Management Tips by Social Media Today. My Comment: Southwest airlines continues to shine bright in the airline industry with their relentless focus on their customers. Keep these in mind the next time a customer service crisis occurs. Follow on Twitter: @Hyken.

Customer Service 48

Customer Service Airlines Social Media Software 48