Customer Experience Professionals and Online Experience

SAP CX Live Munich Recap: 3 Universal CX Challenges for Big Brands

Experience Investigators by 360Connext

NOVEMBER 12, 2019

As those who are observing and responding to customers, we must realize and overcome our own bias. We must be aware of creating an ending to a movie that our customers never wanted us to film in the first place. Your customer’s journey is about as far from linear as you can get.

Brands

Brands Customer Journeys Technology Policies

How NLP, ML and Deep Learning Can Transform Your CX Strategy

Chattermill

NOVEMBER 4, 2018

Whether it’s through automatically reading and classifying new support tickets, getting ahead of bad press, or discovering new business insights from unstructured data—Machine Learning stands to be a powerful tool the customer experience professional can integrate into their workflow. Text Analytics for Business Insights.

Strategy

Strategy Social Media Analytics Analysis

Customer Experience Update

SAP CX Live Munich Recap: 3 Universal CX Challenges for Big Brands

How NLP, ML and Deep Learning Can Transform Your CX Strategy

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