Connections, Customer Experience Professionals and Online Experience

SAP CX Live Munich Recap: 3 Universal CX Challenges for Big Brands

Experience Investigators by 360Connext

NOVEMBER 12, 2019

As those who are observing and responding to customers, we must realize and overcome our own bias. We must be aware of creating an ending to a movie that our customers never wanted us to film in the first place. We must be aware of creating an ending to a movie that our customers never wanted us to film in the first place.

Brands

Brands Customer Journeys Technology Policies

How NLP, ML and Deep Learning Can Transform Your CX Strategy

Chattermill

NOVEMBER 4, 2018

Customer Experience. The post aims to give the reader a gentle overview of NLP, ML and Deep Learning and make the connection of how it can be applied in the context of customer experience and support. Gone are the days of sifting through customer feedback and manual tagging. Deep Learning. Machine Learning.

Strategy

Strategy Social Media Analytics Analysis

Customer Experience Update

SAP CX Live Munich Recap: 3 Universal CX Challenges for Big Brands

How NLP, ML and Deep Learning Can Transform Your CX Strategy

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