Remove Customer Experience Professionals Remove Employee Engagement Remove Exceptional Customer Service Remove Metrics
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We Asked 30 CX Influencers if They Would Recommend the Net Promoter System

Lumoa

The Net Promoter System® (or NPS) has been a popular customer experience metric since its creation in 2003. If they are not doing a good job they can quickly fix the situation with the customer." Ian Golding Global Customer Experience Specialist and Certified Customer Experience Professional.

System 338
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The Best Free (and Cheap) Customer Experience Training Courses Online

Experience Investigators by 360Connext

Learn how to create a customer journey map. Discover how to add value and provide exceptional customer service through each phase of the customer journey. Uncover the questions to ask to get more ideal customers and keep them loyal.

Course 35