Customer Experience Professionals Employee Engagement Exceptional Customer Service Social Media 
Customer Enthusiast
JULY 16, 2015
The people who make this argument assume that it has to be zero-sum: either delight customers or reduce customer effort. As most reasonable customer experience professionals understand, it doesn’t have to be one or the other; it can be both. Expectations are based, in part, on our experiences.
Experience Investigators by 360Connext
FEBRUARY 18, 2020
Learn how to create a customer journey map. Discover how to add value and provide exceptional customer service through each phase of the customer journey. What makes this course great: Use data to gather insights without forgetting that your customers are human.
Expert insights. Personalized for you.
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