Customer Experience Professionals Customer Journeys Employee Engagement Exceptional Customer Service 
Experience Investigators by 360Connext
FEBRUARY 18, 2020
Learn how to create a customer journey map. Discover how to add value and provide exceptional customer service through each phase of the customer journey. Come with me and let's create a customer journey map, identifying touchpoints and processes that need improvement along the way.
Lumoa
APRIL 24, 2018
If they are not doing a good job they can quickly fix the situation with the customer." Ian Golding Global Customer Experience Specialist and Certified Customer Experience Professional. Include NPS with CSAT, CES, FCR, employee engagement, emotion, etc. blog linkedin twitter Why?
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