Customer Experience Professionals Data Handbook Metrics 
TechSee
JUNE 16, 2022
Paul is a Transformational, hands-on, customer service department leader with extensive experience using performance metrics, lean process improvements, and positive leadership in building effective, efficient, and happy customer service departments. Jeanne Bliss, Founder and CEO at Customer Bliss.
Storyminers
JULY 6, 2020
Prior to joining Temkin Group, she implemented the CX strategy and managed the Voice of the Customer program for Crowe Horwath LLP, one of the top 10 public accounting and consulting firms in the US. He is an expert in transforming how employees work with customers through multiple digital marketing strategies. Annette Franz.
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Storyminers
JULY 6, 2020
Prior to joining Temkin Group, she implemented the CX strategy and managed the Voice of the Customer program for Crowe Horwath LLP, one of the top 10 public accounting and consulting firms in the US. He is an expert in transforming how employees work with customers through multiple digital marketing strategies. Annette Franz.
SurveySensum
JULY 14, 2020
XM Scientist and Co-Founder at Effectly AB and experiasummit.com, Joakim Thörn is a subject-matter expert and a speaker who specializes in facilitating and helping clients expand their market presence through experience-based differentiation. She is now Chief Customer Officer at ClearAction Continuum. LinkedIn : [link].
Answer Dash
APRIL 16, 2019
Each manager interprets the relationship between priorities differently, often contributing to friction between units and to silos of data, systems and people. As explained in the first of this six-part series, CEO’s Guide to Growth through Customer-Centered Management , financials are the cart, and customers are the horse.
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