The 3 Biggest Challenges Facing CX Teams In 2019
Thematic
MAY 22, 2019
CXPA or the Customer Experience Professionals Association is an organisation dedicated to cultivating the CX profession. Sure they don’t use beakers and test tubes… But customer behavior is at the heart of how we evaluate new initiatives. Earlier this month I attended the CXPA conference in Salt Lake City. Check them out.
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