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B2B Customer Experience Excellence: A Guide for Businesses

SurveySparrow

You can only “sweeten the deal” for your customers by offering a superior B2B experience. Your NPS scores depend on your industry, as certain ones, like telecommunications, have poor scores across the spectrum, while technology/software companies have high scores. #3. What’s their biggest pull according to their customers?

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Top 150 Global Customer Experience Thought Leaders and Influencers of 2020

SurveySensum

Industry Leader in customer experience, Blake Morgan is a Keynote Speaker, Author of two books, a Customer Experience Futurist, and a Guest Lecturer at Columbia University. Brenda Lynn Dichoso – Head of Customer Experience Performance Management at PT Smartfren Telecom. LinkedIn : [link].