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B2B Customer Experience Excellence: A Guide for Businesses

SurveySparrow

You can only “sweeten the deal” for your customers by offering a superior B2B experience. Your NPS scores depend on your industry, as certain ones, like telecommunications, have poor scores across the spectrum, while technology/software companies have high scores. #3. Increase engagement with the help of gamification.

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Top 150 Global Customer Experience Thought Leaders and Influencers of 2020

SurveySensum

Brenda Lynn Dichoso is a customer experience executive with direct vertical market experience in designing, implementing, and managing complex customer care operations in a telecom set-up. Kia Abbott – CCXP and Customer Experience Manager at Cape Union Mart Group. LinkedIn : [link].