InMoment XI

JANUARY 17, 2024

In the dynamic world of hospitality, the ability to manage and enhance the guest experience often spells the difference between those who win and those who get left behind. What is Guest Experience? A positive guest experience involves going beyond basic customer service. More on this later.)

Guest Experience 260

Guest Experience Trends Hospitality Customer Journeys 260

SurveySensum

JUNE 25, 2019

Offering exceptional guest experience is on the priority list for successful restaurants or hotels. The question here is how customer experience managers of restaurants or hotels can influence word-of-mouth advertising. And the answer is simple – by offering what customers expect.

Guest Experience 75

Guest Experience Management Hotels Return on Investment 75

Qualtrics

FEBRUARY 16, 2021

The guest experience could be the difference between whether a guest returns or not. Explore the ways that organizations can use guest experience as a key factor of their success. What is guest experience? The guest experience is the cumulative effect of every interaction your guests have with you.

Guest Experience 49

Guest Experience Trends Tips Hotels 49

BirdEye

JUNE 21, 2023

Take hotels, for example. Impersonal service, unclean rooms, and a lack of amenities plague hotel guests. Even New York’s top hotels struggled with bed bug outbreaks back in 2015. Airbnb monitors guest feedback without taking on the burden of hundreds of guest rooms.

Analysis 98

Analysis Social Media Hotels Competitive Advantage 98