ClearAction

JANUARY 6, 2021

21 Tips for 2021 Customer Experience Excellence Lynn Hunsaker. Customer experience excellence is certainly defined a bit differently now, compared to years past. Interestingly, like the list above, the answer to customer experience excellence in 2021 is to revisit the basics: they’re long overdue!

Tips 77

Tips Customer Experience Net Promoter Score Customer Journeys 77

SurveySensum

MARCH 4, 2021

She is a CX entrepreneur that designs products, services, and solutions that helps businesses attract, satisfy, and retain customers while improving the customer experience management capabilities of teams. What you as a Customer Experience Professional doing wrong? Formula of calculating CX ROI.

Metrics 52

Metrics ROI Measurement Voice of Customer 52

ClearAction

FEBRUARY 27, 2015

DO THIS: Plan from the beginning to involve everyone in understanding and managing their ripple effect on customer experience. Customer Centricity Goes Beyond Customer Experience Management. Don't Confuse CX Technology with Customer Experience Management.

Customer Journeys 48

Customer Journeys ROI Policies Customers 48

ClearAction

FEBRUARY 14, 2015

If every company has no intention of loving their suppliers, then what's the point of B2B companies trying to be loved their customers? Why do we make it hard for customers to do business with us, and even harder for suppliers to do business with us? What happens with customer-centric supplier management?

Customer Experience 48

Customer Experience Customer Centricity Customer Experience Management Financial 48

Storyminers

JULY 6, 2020

Prior to joining Temkin Group, she implemented the CX strategy and managed the Voice of the Customer program for Crowe Horwath LLP, one of the top 10 public accounting and consulting firms in the US. Augie Ray is a Vice President Analyst covering customer experience (CX) for marketing and CX leaders. Annette Franz.

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

Storyminers

JULY 6, 2020

Prior to joining Temkin Group, she implemented the CX strategy and managed the Voice of the Customer program for Crowe Horwath LLP, one of the top 10 public accounting and consulting firms in the US. Augie Ray is a Vice President Analyst covering customer experience (CX) for marketing and CX leaders. Annette Franz.

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130

Comm100

APRIL 26, 2020

With this in mind, we sat down with Nate Brown , CEO of Officium Labs and the Co-founder of CX Accelerator , a community and resource hub for Customer Experience professionals. We picked his brains for the very-best CX tips, predictions and expert analysis. Check out the interview below. The inevitable brick wall.

Omni-Channel 130

Omni-Channel Culture Customer Centricity Self Service 130