Customer Experience Design Employee Engagement Engagement Guest Experience 
Think Customers
MAY 10, 2016
While customer expectations will vary based on each consumer's mindset going into an interaction and what they expect out of it, people who are paying for a high-end product or service typically have amplified expectations. I recently had a chance to discuss some of the components of delivering a luxury customer experience with Ana M.
Michel Falcon Experience
APRIL 11, 2019
Company culture, customer experience, and employee engagement, and how all those three work together to build an admired, profitable company. I called the name of my company Falcon Consulting Group, because preemptively, I thought there was going to be tons of employees and a dope office. They sell better.
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