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Q&A: Lessons in Delivering a Luxury Customer Experience

Think Customers

While customer expectations will vary based on each consumer's mindset going into an interaction and what they expect out of it, people who are paying for a high-end product or service typically have amplified expectations. I recently had a chance to discuss some of the components of delivering a luxury customer experience with Ana M.

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What Is A People-First Culture? (Fireside Chat With Jayson Gaignard)

Michel Falcon Experience

Company culture, customer experience, and employee engagement, and how all those three work together to build an admired, profitable company. A lot of what you read out there is around customer experience design. Really focus on customer experiences. Ownership is one of our core values.

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