Myra Golden

SEPTEMBER 28, 2017

I’m giving you the actual exercise I gave to the employees in the customer service training I delivered this morning, along with the discussion questions I used.

Training 53

Training Customer Service Exercises Travel 53

Myra Golden

APRIL 26, 2018

Typically, I only deliver training on customer service, but my client had a special request. So I designed a unique Team-building Customer Service event built around a 12-foot pole. Within seconds, the group learned that this exercise was anything but simple. So I stopped the activity a final time.

Exercises 63

Exercises Groups Training Communication 63

Myra Golden

JANUARY 1, 2019

When I facilitate customer service training, I’ve been working on content and exercises for a least 60 days. I’ve held discovery discussions, mystery shopped or listened to a random sample of calls between employees and customers, and I’ve prayed over the event. Prepare for Coaching Conversations.

Exercises 65

Exercises Meeting Customer Service Training Training 65

Myra Golden

MARCH 29, 2017

How to express empathy to customers. Myra will walk you through 2 powerful exercises to help you convey real empathy in your words, tone and pauses. The art of connecting with customers…make emotional connections with your customers through acknowledgement, being fully present and by mirroring the customer.

How To 40

How To Exercises Customers Training 40

Myra Golden

NOVEMBER 15, 2018

One of the goals for my customer service training in Cerritos, California yesterday was to help employees follow-up with colleagues, to close the loop so that everybody was up to date on what’s being done to fix issues for customers. I designed a short lecture and a small group discussion to address this.

Exercises 58

Exercises Customer Service Training Groups Training 58