Comm100

OCTOBER 25, 2017

[Free Download] How to Deal with Difficult Customers over Live Chat. Knowing the types of difficult customers is the first step to serve them well. Download this white paper to learn how to prevent, deal with, and follow up on difficult customers. Why Are Customers So Rude? Customer Experience Leader.

Customers 320

Customers Customer Service Ecommerce eBook 320

ProProfs Chat

NOVEMBER 29, 2019

This is exactly what customers expect from a brand when they approach them for support. Customer expectations are growing every day and because they form a strong foundation of every business. . The growing expectations are inclusive of: 24*7 support. Boosts Customer Service & Loyalty. Quick response.

Wait Times 90

Wait Times e-support Comparison Hospitality 90

NobelBiz

FEBRUARY 13, 2024

Increased Customer Satisfaction : By providing quick and easy access to information and services, customers enjoy a more satisfying interaction with your brand. Implementing NobelBiz’s sophisticated IVR systems means not just meeting but exceeding customer expectations for self-service.

Call Center 59

Call Center Self Service Software Contact Center 59

LiveChat

NOVEMBER 16, 2018

The last decade has been defined by the customer becoming the center of nearly every business initiative. This intense customer focus has paid off for those who’ve gotten their customer experience just right. Content may be of many different types – blog posts, videos, white papers, case studies, and more.

Poor Customer Service 45

Poor Customer Service Call Center Customer Service Representative Customer Care 45

Comm100

APRIL 6, 2020

This provides a cohesive and seamless experience for both the customer and the agent across devices and touchpoints. Comm100’s customer engagement platform helps businesses provide digital omnichannel support and service to their customers via live chat, email, SMS, or social media. White Paper.

Omni-Channel 130

Omni-Channel Customer Engagement Engagement Chatbots 130

Totango

SEPTEMBER 22, 2022

Here are some commonly used customer lifecycle terms: Visitor : Anonymous user on the website. This can be anything from downloading a white paper to signing up for a trial. Onboarding : A paying customer in the initial usage period. Customer support teams are the primary consumers of this software category.

Tools 71

Tools CRM Analytics Advertising 71

Bold360

MARCH 23, 2017

While the future will likely see us self-serving completely through full-service Bots with astonishing capabilities, the current landscape requires smart use of a rules engine with which businesses can determine how to route which kinds of queries and customer needs to which channel. which manages expectations from the outset.

Omni-Channel 58

Omni-Channel Self Service Customer Service Chatbots 58