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Guest experience: Trends, tips & Best practices for 2021

Qualtrics

The guest experience could be the difference between whether a guest returns or not. Explore the ways that organizations can use guest experience as a key factor of their success. What is guest experience? The guest experience is the cumulative effect of every interaction your guests have with you.

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NetBase Quid World Tour: Charlotte, Dallas & Austin

NetBase

It was a behind-the-scenes look at how Chili’s developed a new multi-year strategy to understand and address audiences with the right content through the right channels. Maggie explained the role of social analytics in the brand’s strategy for tracking customer engagement and satisfaction on game day.