Eptica

DECEMBER 2, 2016

The analyst considers that successful retailers need to be built around four essential traits, that allow them to integrate in-store and digital touchpoints to compete for customers’ loyalty: 1. This spans physical stores and ecommerce, across multiple devices from the PC to the smartphone and tablet.

Retail 48

Retail Ecommerce Touchpoint Customer Engagement 48

SurveySparrow

SEPTEMBER 20, 2021

In addition, InMoment’s highest-rated features on G2 are its CSAT scoring function and multi-brand experience support. Custom dashboards. VoC Multi-touchpoint feedbac. Customer journey mapping. If you own an ecommerce business, and you need the perfect experience management software for your store, look no further.

Omni-Channel 52

Omni-Channel Software Tools Management 52

delighted

APRIL 19, 2019

Relationship and transactional surveys measure your customer experience, whether that’s through Net Promoter Score (NPS), Customer Effort Score (CES), or Customer Satisfaction (CSAT) metrics, so that you can better understand the “why” behind customer engagement and loyalty. Transactional CSAT surveys.

Survey 58

Survey Measurement Customer Experience Effort Score 58

Eptica

JANUARY 22, 2016

While the general trend shows a decline in customer service, the Index, which tracks customer satisfaction for over than 330 companies in 43 industries based on interviews with 70,000 customers, did highlight some sectors where there were positive gains. In store 40% were unhappy with the service they received.

Customer Service 48

Customer Service Social Media Retail Contact Center 48

delighted

APRIL 19, 2019

Relationship and transactional surveys measure your customer experience, whether that’s through Net Promoter Score (NPS), Customer Effort Score (CES), or Customer Satisfaction (CSAT) metrics, so that you can better understand the “why” behind customer engagement and loyalty. Transactional CSAT surveys.

Survey 40

Survey Measurement Customer Experience Effort Score 40

ENGAGE.cx

SEPTEMBER 18, 2015

One of the buzzy topics at VentureBeat’s GrowthBeat conference in San Francisco last month was figuring out how to integrate all of a company’s different views of a customer. it can be incredibly difficult for any company to get a single, cohesive view of the customer from this myriad of physical and digital touch points.

Omni-Channel 40

Omni-Channel Customer relationships Customer Journeys Call Center 40

Pointillist

JUNE 15, 2018

Yet companies struggle with customer retention or seem to underestimate its revenue impact. Most ecommerce businesses retain fewer than 20% of their customers. Many companies, in such circumstances, identify shorter-term behavior that can be used as a proxy for customer retention. Is Retention About Churn or Loyalty?

Customer Retention 110

Customer Retention Analytics Loyalty Programs Customer Journeys 110