Customer Engagement Customer Service Customer Service Strategies Transportation 
ShepHyken
FEBRUARY 13, 2024
They use their cars for the same reason: daily transportation. And both dealerships – Ford and Ferrari – provide stellar customer service. While the two cars serve the same function of transportation, the choice between them isn’t about getting from point A to point B. They both drive downtown to work.
ShepHyken
MARCH 28, 2023
Here’s another example, which has nothing to do with a journey but does have to do with an overload of details that can hurt a sale or erode the customer experience. Some people love a fancy, expensive sports car, while others just want reliable transportation. It’s up to us to recognize this and respond accordingly.
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Storyminers
JULY 6, 2020
We’re honored to be honored for our work alongside so many of our customer service and customer experience colleagues. This is especially true in the customer service industry. Customer Experience (CX) has catapulted into one of the most important aspects of determining business success. Adam Toporek.
Storyminers
JULY 6, 2020
We’re honored to be honored for our work alongside so many of our customer service and customer experience colleagues. This is especially true in the customer service industry. Customer Experience (CX) has catapulted into one of the most important aspects of determining business success. Adam Toporek.
ShepHyken
NOVEMBER 10, 2017
Known as ixibaba, the live chat helps travelers plan a trip through live conversation, allowing them to find the best flights, hotels, and transportation. 3. Provides a seamless customer on-boarding experience. Live agents enable businesses to offer seamless customer support and onboarding experiences.
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