CSM Magazine

JUNE 17, 2020

The New Platform Raises the Bar for Live Digital Customer Engagement. Vee24 , the leader in intelligent, conversational, multi-experience solutions, today announced the launch of its latest release, raising the bar for live online customer engagement. About Vee24.

Omni-Channel 52

Omni-Channel Engagement Automotive Multi-Channel 52

Eptica

JANUARY 22, 2016

The US picture – could do better Overall 2015 was a poor year for customer service across the US, with close to six out of ten companies (59%) seeing a fall in customer ratings according to the American Customer Satisfaction Index (ACSI). In store 40% were unhappy with the service they received.

Customer Service 48

Customer Service Social Media Retail Contact Center 48

SurveySparrow

SEPTEMBER 20, 2021

Online research panels. Customer Effort Score (CES). Customer Satisfaction Score (CSAT). Customer satisfaction surveys. Customer loyalty. Employee engagement surveys. If you own an ecommerce business, and you need the perfect experience management software for your store, look no further.

Omni-Channel 52

Omni-Channel Software Tools Management 52

delighted

APRIL 19, 2019

Relationship and transactional surveys measure your customer experience, whether that’s through Net Promoter Score (NPS), Customer Effort Score (CES), or Customer Satisfaction (CSAT) metrics, so that you can better understand the “why” behind customer engagement and loyalty.

Survey 58

Survey Measurement Customer Experience Effort Score 58

delighted

APRIL 19, 2019

Relationship and transactional surveys measure your customer experience, whether that’s through Net Promoter Score (NPS), Customer Effort Score (CES), or Customer Satisfaction (CSAT) metrics, so that you can better understand the “why” behind customer engagement and loyalty.

Survey 40

Survey Measurement Customer Experience Effort Score 40

Pointillist

JUNE 15, 2018

Yet companies struggle with customer retention or seem to underestimate its revenue impact. Most ecommerce businesses retain fewer than 20% of their customers. Many companies, in such circumstances, identify shorter-term behavior that can be used as a proxy for customer retention. Is Retention About Churn or Loyalty?

Customer Retention 110

Customer Retention Analytics Loyalty Programs Customer Journeys 110