Pretium Solutions

DECEMBER 27, 2011

Customer experience research from the Customer Contact Council tells us that reducing customer effort is a critical component in building customer loyalty. Customer effort literally eats away at the value you have worked so hard to build with that customer! So what exactly is Effort?

Loyalty 40

Loyalty Wireless Social Media Customers 40

Pretium Solutions

DECEMBER 27, 2011

Customer experience research from the Customer Contact Council tells us that reducing customer effort is a critical component in building customer loyalty. Customer effort literally eats away at the value you have worked so hard to build with that customer! So what exactly is Effort?

Loyalty 40

Loyalty Wireless Social Media Customers 40

Pretium Solutions

DECEMBER 27, 2011

Customer experience research from the Customer Contact Council tells us that reducing customer effort is a critical component in building customer loyalty. Customer effort literally eats away at the value you have worked so hard to build with that customer! So what exactly is Effort?

Loyalty 40

Loyalty Wireless Social Media Customers 40

Storyminers

JULY 6, 2020

We’re honored to be honored for our work alongside so many of our customer service and customer experience colleagues. This is especially true in the customer service industry. Customer Experience (CX) has catapulted into one of the most important aspects of determining business success. Adrian Swinscoe.

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

TechSee

MAY 1, 2022

There’s more than one reason for customer dissatisfaction – but basically, it boils down to understanding and meeting customer expectations. Customer satisfaction is the great differentiator, and organizations have to constantly target the areas for improvement and monitor for response to changes. Why Measure CSAT?

Net Promoter Score 109

Net Promoter Score Effort Score Customer Experience Customer Satisfaction 109

Storyminers

JULY 6, 2020

We’re honored to be honored for our work alongside so many of our customer service and customer experience colleagues. This is especially true in the customer service industry. Customer Experience (CX) has catapulted into one of the most important aspects of determining business success. Adrian Swinscoe.

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130

Pretium Solutions

FEBRUARY 28, 2012

The interviewer, Peter Fader , is the co-director of The Wharton Customer Analytics Initiative and a Professor of Marketing at the Wharton Schoo l. In those cases, companies must be able to read Net Promoter Score or other customer loyalty data, digest it carefully and make the appropriate changes to improve their lowest scores.

Net Promoter Score 40

Net Promoter Score NPS Effort Score Wireless 40