Remove Customer Engagement Remove Customer Retention Remove Customers Remove Wireless
article thumbnail

Navigating the Customer Loyalty Highway: Avoiding a Crash from Negative Customer Emotions & Effort

Pretium Solutions

Customer experience research from the Customer Contact Council tells us that reducing customer effort is a critical component in building customer loyalty. Customer effort literally eats away at the value you have worked so hard to build with that customer! So what exactly is Effort?

Loyalty 40
article thumbnail

Navigating the Customer Loyalty Highway: Avoiding a Crash from Negative Customer Emotions & Effort

Pretium Solutions

Customer experience research from the Customer Contact Council tells us that reducing customer effort is a critical component in building customer loyalty. Customer effort literally eats away at the value you have worked so hard to build with that customer! So what exactly is Effort?

Loyalty 40
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Navigating the Customer Loyalty Highway: Avoiding a Crash from Negative Customer Emotions & Effort

Pretium Solutions

Customer experience research from the Customer Contact Council tells us that reducing customer effort is a critical component in building customer loyalty. Customer effort literally eats away at the value you have worked so hard to build with that customer! So what exactly is Effort?

Loyalty 40
article thumbnail

Top 50 Customer Service Leaders – Best Customer Experience Influencers

Storyminers

We’re honored to be honored for our work alongside so many of our customer service and customer experience colleagues. This is especially true in the customer service industry. Customer Experience (CX) has catapulted into one of the most important aspects of determining business success. Adrian Swinscoe.

article thumbnail

All You Need to Know About CSAT To Drive A Better Customer Experience

TechSee

There’s more than one reason for customer dissatisfaction – but basically, it boils down to understanding and meeting customer expectations. Customer satisfaction is the great differentiator, and organizations have to constantly target the areas for improvement and monitor for response to changes. Why Measure CSAT?

article thumbnail

Top 50 Customer Service Leaders – Best Customer Experience Influencers

Storyminers

We’re honored to be honored for our work alongside so many of our customer service and customer experience colleagues. This is especially true in the customer service industry. Customer Experience (CX) has catapulted into one of the most important aspects of determining business success. Adrian Swinscoe.

article thumbnail

Playing Only to Net Promoter Score (NPS) Promoters: Good Business or Risky Venture?

Pretium Solutions

The interviewer, Peter Fader , is the co-director of The Wharton Customer Analytics Initiative and a Professor of Marketing at the Wharton Schoo l. In those cases, companies must be able to read Net Promoter Score or other customer loyalty data, digest it carefully and make the appropriate changes to improve their lowest scores.