CloudCherry

MARCH 19, 2018

When you’re investing in CX, it’s because you want to improve customer loyalty, retention, and ultimately be successful as a brand in the long run. To get started in that journey, mapping your initiatives with outcomes is a pre-requisite. Not a lot of companies are doing that.

Customer Experience 247

Customer Experience Customer Journeys Lifetime Customer Financial 247

CloudCherry

MARCH 19, 2018

When you’re investing in CX, it’s because you want to improve customer loyalty, retention, and ultimately be successful as a brand in the long run. To get started in that journey, mapping your initiatives with outcomes is a pre-requisite. Not a lot of companies are doing that.

Customer Experience 150

Customer Experience Customer Journeys Lifetime Customer Financial 150

Totango

MARCH 21, 2019

The importance of unlocking that customer knowledge has necessarily brought the role of the customer success team into a closer relationship with revenue and ROI bottom lines. So, what customer success team goals can help your enterprise generate real results? The Top Customer Success Team Goals.

Customer Success 85

Customer Success ROI Lifetime Customer Customer Journeys 85

SmartKarrot

AUGUST 17, 2020

Hence, companies approach customers with various upselling and cross-selling proposals to sell a higher-end product or a supplementary one. This continues in the customer journey and is a source of dependable revenue. The benefits of this model extend to both the customer and the business. Customer benefits.

Customer Retention 19

Customer Retention Software Ecommerce Lifetime Customer 19

SurveySensum

JULY 14, 2020

Colin is an accomplished Speaker, a renowned Best-Selling Author, and a Co-Host of a successful podcast, The Intuitive Customer. Rudy Dalimunthe – VP of CX at Tokopedia, Ex Indosat – XL Axiata – Ernst & Young, CX & Customer Engagement Professional. LinkedIn : [link]. Website : [link]. LinkedIn : [link].

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132

Totango

JULY 30, 2019

To ensure your client gets the most value from the product, make sure they have appropriate goals and metrics established to increase their ROI. To understand the customer experience, you need to capture all the relevant information available on the customer, including their goals and why they need the product.

Customer Success 77

Customer Success Customer Experience Lifetime Customer Effort Score 77