ShepHyken

FEBRUARY 19, 2023

Jeff Toister’s Top Tips for Crafting a Successful Customer Culture by Melanie Mingas (CX Network) CX author and keynote speaker Jeff Toister offers his advice for customer experience managers looking to create a winning customer culture.

Customer Service 62

Customer Service Chatbots Culture Customer Service Training 62

Customer Guru

AUGUST 21, 2018

She is a renowned expert on customer relationship management (CRM), customer service strategies, and ROI. with the intent of helping business leaders and organizations in improving their company culture and aligning the employees and their products/services towards the customers’ needs. Nancy Porte.

Customer Experience 115

Customer Experience Customer Journeys Consulting Customer Experience Professionals 115

Kustomer

JULY 13, 2020

Simply put, digital customer service, or digital customer care, is what businesses must provide to help meet the needs of their digital customers. But it’s not just about solving a ticket in a transactional manner; it’s part of a whole new customer engagement philosophy.

Customer Service 59

Customer Service Self Service Omni-Channel Chatbots 59

SmartKarrot

SEPTEMBER 8, 2021

When you put your customer at the heart of everything, you tend to understand a customer better, delve into their surveys and data, personas, and route through their journey mapping. The Amazement Revolution: Seven Customer Service Strategies to Create an Amazing Customer (and Employee) Experience.

Customer Experience 11

Customer Experience Social Media Customer Journeys Customers 11

SurveySensum

AUGUST 20, 2019

Customer loyalty has to be earned instead of just taken for granted. The foremost trait of a successful business is to understand the growing demands of customers and evolve customer service strategies to bridge the gaps. The time that customer service team usually give to close the customer compliant is important!

Ecommerce 40

Ecommerce Loyalty Customer Service Strategies CRM 40

Storyminers

JULY 6, 2020

After taking on various roles at Deloitte, Strategy, and GSK, he has been serving as the VP of Digital & Analytics Transformation at Genpact since May 2018. The upheaval that digital engagement and collaboration is having on business leadership and organizational communication. Flavio Martins. Jim Tincher. Kate Leggett.

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

Storyminers

JULY 6, 2020

After taking on various roles at Deloitte, Strategy, and GSK, he has been serving as the VP of Digital & Analytics Transformation at Genpact since May 2018. The upheaval that digital engagement and collaboration is having on business leadership and organizational communication. Flavio Martins. Jim Tincher. Kate Leggett.

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130