ClientSuccess
JANUARY 3, 2023
We’ve compiled a checklist of key questions to ask your customer that will provide valuable insights into their expectations, loyalty and satisfaction with your company: 1. At the end of the day, a customer’s willingness to refer your company or product speaks volumes about their satisfaction.
ClientSuccess
FEBRUARY 14, 2023
” – Stephen Covey How Does Your Company Restore Customer Confidence When Things Go Wrong? When things go wrong, how do your CSMs handle customer interactions? How do we develop empathy? . “When you show deep empathy toward others, their defensive energy goes down, and positive energy replaces it.
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ClientSuccess
DECEMBER 27, 2022
Creating a Customer Success Journey Map is not only an essential tool for keeping customers engaged, but it can also be the difference between achieving long-term success or falling short of customer expectations. By using the following best practices, you will be able to maximize customer satisfaction and loyalty.
ShepHyken
SEPTEMBER 27, 2021
Our research shows that a personalized experience will bring a customer back. Four Simple Ways To Reinforce Customer Loyalty by Logan Rush. Forbes) For many businesses, customer acquisition is the focus of their marketing campaigns. The Cx Leader’s Manual to Customer Excellence by Steven Van Belleghem.
Comm100
APRIL 12, 2018
Customers irritated by being asked for feedback can undermine your CSat scores and response rates. Invasion of privacy – Again, the flood of unsolicited emails, sales calls, and spam emails have eroded many customers’ confidence in companies. Customer Effort Score (CES).
ShepHyken
DECEMBER 4, 2017
Rethinking Federal Customer Experience by Frank Konkel. Nextgov) This eBook looks at how agencies are baking customer experience into their missions. My Comment: Let’s kick off this week’s Top Five with an interesting concept: That the United States government could provide excellent customer service.
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