Brands Customer Confidence Customer Service Training eBook 
ShepHyken
SEPTEMBER 27, 2021
(CMSWire) The better the experience, the more likely that person will return and give the brand their business. The same can be said for an employee’s experience with a brand. My Comment: Customer service starts on the inside, starting with employees. The Cx Leader’s Manual to Customer Excellence by Steven Van Belleghem.
ShepHyken
DECEMBER 4, 2017
Rethinking Federal Customer Experience by Frank Konkel. Nextgov) This eBook looks at how agencies are baking customer experience into their missions. My Comment: Let’s kick off this week’s Top Five with an interesting concept: That the United States government could provide excellent customer service.
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