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The 3 Secrets to a Great B2B Customer Support Team

Team Support

This best-kept secret has very little to do with support directly, but it often has a major impact on the type of issues being reported. It’s all about your customer onboarding experience. There’s a similar dynamic between customer onboarding and customer support. Ensure your B2B company has excellent onboarding.

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5 Top Customer Service Articles For the Week of December 3, 2017

ShepHyken

This could be an amazing case-study, as the government, generally thought to be at the very low end of customer satisfaction, works to turn public sentiment around. You’ll have to fill out a form to download the report titled, “Rethinking Federal Customer Experience.”

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5 Top Customer Service Articles For the Week of April 30, 2018

ShepHyken

16 Statistics Showing Data’s Influence on Customer Experience by Tricia Morriss. Business2Community) A Customers 2020 report predicts that by 2020, customer experience will overtake both price and product as the key differentiator for brands.