ShepHyken

FEBRUARY 16, 2022

Don’t think this is a sales technique. Creating an educational experience is a powerful customer experience strategy. Just make your customers smarter. . Shep Hyken is a customer service expert, keynote speaker, and New York Times, bestselling business author. It’s simple.

Customer Experience 131

Customer Experience Customer Service Training Customers Loyalty 131

ShepHyken

APRIL 25, 2018

For those that haven’t been following, the five-steps are: 1) Acknowledge the problem and thank the customer for bringing it to your attention. Today there are over 2,000 bakery-cafes, more than 100,000 associates and sales are over $5 billion. And, they didn’t get there by disappointing their customers. 5) Act with urgency.

Customer Confidence 63

Customer Confidence Customer Service Training Course Customer Service 63

ShepHyken

FEBRUARY 14, 2018

And, the same goes for your customers’ phone calls. You would probably contact your customers more often. A salesperson could check in with their customers to see how they are doing or to notify them of a promotion, sale, or special event. A customer service rep could follow-up to make sure everything was working.

Exceptional Customer Service 92

Exceptional Customer Service Study Customer Service Training Customer Service 92

ShepHyken

DECEMBER 4, 2017

They have to ensure customers’ online experiences run smoothly. My Comment: For many businesses (even if you’re not a retailer), holiday sales are higher than the rest of the year. Every business must be prepared in busy times for the increase in customers. Then an even more powerful emotion needs to kick in… relief.

Customer Service 0

Customer Service Government Poor Customer Service Case Study 0