ShepHyken

JANUARY 25, 2017

The Dollar Shave Club continues to impress me with their amazing customer service. I have used them as an example of how to create a membership experience , but now I want to focus on their ability to deliver amazing customer service. One billion dollars! For information contact or www.hyken.com.

Customer Service 48

Customer Service Customer Focused Customer Service Training Retail 48

ShepHyken

APRIL 25, 2018

There are many great customer service stories that can serve as a template for how to handle a problem. I always fall back on my five-step service recovery process to handle all complaints and problems. For information on The Customer Focus customer service training programs, go t o www.thecustomerfocus.com.

Customer Confidence 63

Customer Confidence Customer Service Training Course Customer Service 63

ShepHyken

JUNE 14, 2017

Short term, customers may not be happy, but in the end, they will appreciate you for your honesty and, as a result, have a higher level of confidence in you and your organization. Shep Hyken is a customer service expert, keynote speaker and New York Times bestselling business author. Follow on Twitter: @Hyken.

Policies 92

Policies Customer Service Training Training Customer Focused 92

ShepHyken

JANUARY 10, 2018

Sometimes, the most common-sense customer service tips are the most important. A while back, I was talking to my lawyer about the “client service” I experience from him and his firm. Taking three days to call someone back shows a lack of focus, if not a lack of concern, for the customer – whether it’s true or not.

Customer Service Training 46

Customer Service Training Tips Customer Service Customer Experience 46