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5 Top Customer Service Articles For the Week of May 7, 2018

ShepHyken

Each week I read a number of customer service and customer experience articles from various resources. Overstock’s customer service texts have a 98 percent open rate by Ilyse Liffreing. An easy return policy creates customer confidence and trust in the brand. Here are my top five picks from last week.

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Five Guiding Principals for Service Transformation Within Product focused Businesses

Middlesex Consulting

Staff need to have the knowledge and language that gives their customers confidence that they understand their needs and can provide robust solutions. Building this capability can drive revenue and improve margins through improved customer perception.

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