Customer Change Customer Journeys Customer Service Strategies Customers 
ProProfs Chat
APRIL 24, 2020
We’ve seen popular brands create some of the most memorable and successful customer service stories. Believe it or not, but customer service psychology is one of the driving factors for their success. You record and understand customer pain-points better. What is Customer Service Psychology?
Integrity Solutions
SEPTEMBER 28, 2023
It’s never been more important to understand your customers and what they value. It’s easy to say that we put the customer first, but what does that actually look like in practice? In the past, customer service centers were viewed as cost centers or expenses.
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ClientSuccess
OCTOBER 12, 2020
If there is one thing that customer success managers have learned throughout the ups and downs of 2020, it’s that there is no such thing as being too prepared. The SaaS industry has gone through a ton of instability this year, and seasoned CSMs know that this time of change is far from over. Steps for a PROACTIVE customer success team.
Comm100
FEBRUARY 22, 2018
How can two Chatbots with the same range of abilities deliver two completely different customer experiences? This blog post will give you the run-down of everything you need to know about Chatbot decision trees before designing your Chatbot, and with tips to help you effectively plan and map your bot’s content.
Comm100
FEBRUARY 22, 2018
How can two Chatbots with the same range of abilities deliver two completely different customer experiences? This blog post will give you the run-down of everything you need to know about Chatbot decision trees before designing your Chatbot, and with tips to help you effectively plan and map your bot’s content.
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