Lumoa
AUGUST 23, 2021
Just like receiving a text message on your phone, tone allows for interpretation but being able to see facial expressions and read body language can relay a sense of competency and trust among customers. Gaining feedback is half the battle itself, as it requires customers’ willingness to participate.
SmartKarrot
AUGUST 26, 2022
Adopting a data-driven perspective that considers data, analytics, customer insights, and the demands of the business. Working closely with the Sales & Onboarding teams to ensure a smooth customer journey. Implementing customer change programmes.
Customer Alignment
OCTOBER 2, 2017
Principle 1: Value your Customer The ‘right’ insight is at the core of Customer Experience. Leverage existing insight. Continually listen to customers. Customer Experience issues are highly visible outside of the organisation.
Expert insights. Personalized for you.
236 
Let's personalize your content