Lumoa

AUGUST 23, 2021

Just like receiving a text message on your phone, tone allows for interpretation but being able to see facial expressions and read body language can relay a sense of competency and trust among customers. These analytics are always going to be crucial starting points for any type of growth, pandemic or not.

Customer Experience 236

Customer Experience Social Media Video Analytics 236

SmartKarrot

AUGUST 26, 2022

Adopting a data-driven perspective that considers data, analytics, customer insights, and the demands of the business. Build analytical infrastructure for insights into customer ARR and bookings performance. Work with customers to understand their business challenges in-depth.

Customer Success 19

Customer Success e-support Case Study Roadmap 19

Customer Alignment

OCTOBER 2, 2017

If its value is recognised, why don’t more organisations learn from CX leaders and strive to deliver more consistent, predictable and enhanced experiences for their customers? A Harvard Business Review Analytic Services study of more than 400 executives helps shine some light on where leaders and laggards differ.

Customer Experience 40

Customer Experience Customer Centricity Customer Journeys Voice of Customer 40