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Trends shaping The Forrester Wave™: Customer Success Platforms report

Totango

The report evaluated Totango alongside top providers in three high-level categories: Current offering: Engagement across the customer lifecycle, process and workflow, insights and reporting, data and technology, and support and guidance. Market presence: Revenue and number of customers.

Report 92
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Accelerating the Customer Experience post-COVID

Lumoa

Just like receiving a text message on your phone, tone allows for interpretation but being able to see facial expressions and read body language can relay a sense of competency and trust among customers.

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How Do You Know When It's Time to Redesign Your VoC Program?

CX Journey

If they are, do they recall the objectives, the overall roadmap, the reason for the approach, etc.? Either way, it's likely that it's time to revisit your customer listening efforts to ensure they meet today's standards and requirements.

Survey 159
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Six Near-Universal CX Problems… And Six Solutions to Overcome Them

Experience Investigators by 360Connext

Customers began to gain control in ways leaders didn’t predict. The levels of transparency and visibility between company and customer changed drastically. One customer could make a big ruckus and get the world’s attention over a weekend, while the corporate PR department clocked out.

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The Talkdesk Advantage: Smart Contact Center Innovation

Talkdesk

We don’t want our customers to have to wait on us to provide better contact center experiences for their customers. As soon as we have a cutting-edge, intelligent feature on the roadmap, we want to build it for our customers and make it available for use as soon as possible.

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Aug 26 – Customer Success Jobs

SmartKarrot

Working closely with the Sales & Onboarding teams to ensure a smooth customer journey. Implementing customer change programmes. Creating, developing, and leveraging Head, Director and C-level relationships with customers. Putting in place Success Enablement processes using data and reporting tools.

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De-Risking the First 90 Days for Your SaaS Customer

Amity

The biggest challenge here is that many CSMs don’t know the actions they should take to help their customers achieve the business outcomes they want. They don’t have the strategies, processes, and methods they need to help their customers change the way the customer does business.

ROI 76