Customer Change Customer Insights Customer Journeys Roadmap 
Lumoa
AUGUST 23, 2021
Just like receiving a text message on your phone, tone allows for interpretation but being able to see facial expressions and read body language can relay a sense of competency and trust among customers. This statistic alone shows a significant shift in potential customer journeys.
SmartKarrot
AUGUST 26, 2022
Adopting a data-driven perspective that considers data, analytics, customer insights, and the demands of the business. Working closely with the Sales & Onboarding teams to ensure a smooth customer journey. Implementing customer change programmes.
Customer Alignment
OCTOBER 2, 2017
As a result, these leading-edge companies perform substantially better across the whole range of business measures, from profitability to customer retention rate.” Continually listen to customers. Customer Experience issues are highly visible outside of the organisation. Interestingly, laggards are on (the right?)
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