ChurnZero

FEBRUARY 26, 2021

Hearing feedback firsthand from the customer gives Product teams added context and a better appreciation for the customer’s reality, which can be an eye-opening and perspective-shifting exercise. Take the initiative to align on your product roadmap. Matt Kearns, Sr.

Customer Success 59

Customer Success Company Management Roadmap 59

SurveySparrow

SEPTEMBER 29, 2023

Incorporate interactive exercises, brainstorming sessions, and role-playing to keep the energy high and the creativity flowing. These are actionable insights and a roadmap for implementing changes and improvements based on workshop discussions. . #2 Combine presentations, visuals, and practical exercises.

Customer Experience 52

Customer Experience Exercises Customer Journeys Roadmap 52

SmartKarrot

APRIL 18, 2022

The findings are shared with the Product Team in a regular sync up between the Customer Success Managers and the Product Team. The interactions between the two primary stakeholders in the customer success world helps define the roadmap for the platform which is a key contributor to ensuring customer success.

Customer Success 10

Customer Success Survey Software Voice of Customer 10