InMoment XI

AUGUST 3, 2023

Mastering unstructured data analytics is going to be key for any business wanting to improve the customer experience , and succeed in today’s business environment. While traditional customer feedback is a goldmine of insights that can drive business growth, a substantial portion of this valuable feedback lies in unstructured data.

Analytics 488

Analytics Customer Insights Data Social Media 488

CloudCherry

JANUARY 22, 2020

A recent Forrester white paper entitled How to Transition Your Voice-Of-The-Customer Vendor explains that “failure is not always the vendor’s fault.” According to the Forrester report, many VoC programs are still immature and face common challenges: Not Listening to Customers. Not Interpreting Feedback.

How To 243

How To Social Media Analysis Feedback 243

SmartKarrot

JANUARY 7, 2022

Here are five ways to master customer intelligence and align with the people, technology, and processes framework for better efficiency. Scrutinize customer comments and behaviors in real-time. With products rapidly improving, it is tough to keep track of all relevant feedback from customers.

Social Media 10

Social Media Competitive Advantage B2B Case Study 10

Confirmit

MAY 29, 2018

Voice of the Customer refers to the way an organization collects customer feedback, analyzes the data, distributes it to the right people and takes action on these insights in order to generate financial benefits. Promote culture change: By driving customer-centricity and cross-functional change.

Customer Journeys 40

Customer Journeys Multi-Channel Net Promoter Score Competitive Advantage 40