Amity

OCTOBER 3, 2016

Jason brings the perspective of the consulting methods and approaches CSMs should employ to drive user adoption and ROI with their customers. The result is some fresh perspectives on how CSMs can best address the people, process, technology, and organizational needs of their customers. If they don’t see it, they walk.

ROI 76

ROI System Roadmap Measurement 76

Amity

MAY 6, 2014

Jason brings the perspective of the consulting methods and approaches CSMs should employ to drive user adoption and ROI with their customers. The result is some fresh perspectives on how CSMs can best address the people, process, technology, and organizational needs of their customers. If they don’t see it, they walk.

ROI 48

ROI System Customer Success Roadmap 48

Integrity Solutions

SEPTEMBER 28, 2023

At the end of the day, customers value organizations for not just the products they provide but the service they receive throughout the customer journey. Customers expect to have their needs and opportunities looked out for. In This Post You Will Learn: What Does Customer Service Mean? Who can blame them, really.

Customer Service Training 110

Customer Service Training Training Customer Service Contact Center 110

Totango

AUGUST 7, 2020

For large high-touch accounts to tech-touch accounts, and everything in between, automation — used the right way — can add value for customers, while freeing up time for your Customer Success team members to focus on high-impact projects. . What Is Customer Success Automation?

Customer Success 62

Customer Success Software Customer Centricity Metrics 62

SurveySparrow

JUNE 26, 2019

This will not only reduce the time taken for the customer to get help in the future, but it creates a bond as well. . Increases brand loyalty: The equation between you and the customer changes when the response to the questionnaire is given the respect it so deserves by working on the changes required.

Feedback 60

Feedback Survey Touchpoint Brands 60